"Thank you for the follow up, yes all went very well and I cant thank you enough for the prompt service."
Beryl (Via Email)
"Thanks for all the communication, keeping me updated. Sadly I can't find the mattress for us with yourselves. But your customer care is excellent.
Sarah (Via Email)
"I ordered my mattress around 9am on a Thursday, it arrived around 8.15 am the following day. It arrived in perfect condition and exactly matched the product description. I was surprised at the time of ordering that the price included the delivery, as this was not the case with any other company I checked. Overall, my experience of WEDO is extremely positive. The company are prompt,punctual, offer excellent value for money and were professional throughout the entire process. My daughter is delighted with her mattress: it is well-made and very comfortable. I would not hesitate to use your company again, or to recommend you to my friends and family."
Antony (Via Email)
"We are very pleased with the bed and mattress! very good value and delivered on time. Easy to put together too."
Lorna (Via Email)
"Very helpful, went out of the way to assist. Prompt delivery and goods as described. Five star service!"
Eamonn (Via Email)
"I am very happy with the mattress i purchased. It was for a top bunk bed and i found it hard to find a decent mattress that was thin enough to go up there whilst still being high quality and comfortable. My daughter loves sleeping on it and says its the most comfortable bed ever."
Dana (Via Email)
"Just a quick email to say thank you to Lucy for sorting out my mattress delivery today. There was an error somewhere along the lines between Tesco, Wedo and Tuffnells with my delivery address but Lucy sorted this out promptly and efficiently! I am pleased to say that the mattress was couriered across to my house at 19.15 tonight!
So thank you Lucy! A job well done!
Maxine (Via Email)
"Thank you. Everything was complete and easy for my son to assemble. The bed came on
time and the mattress arrived in a compact package, easy to carry upstairs,
very pleased with it. Would order from you again if I needed another bed
at any time."
Jill (Via Email)
"Thanks for all the help. Great customer service."
Thomas (Via Email)
"I am really pleased with my purchase. I've not slept this well in years. The mattress was really great value, delivery really quick, and I thought it was packaged in a really convenient way.
I will definitely recommend this company!!"
Melanie (Via Email)
"Thanks for your letter. We were VERY happy with the goods and service received. We will readily recommend to you to our friends and family"
Stanley (Via Email)
"Great customer service. "
Fabien (Via Email)
"Thank you again for dealing with the aforementioned issues in a timely and professional manner. "
Lewis (Via Email)
"I'd also like to thank you for your excellent customer service, you kept me informed at all times and despite me not getting exactly what I wanted I would still recommend Wedo Beds. "
Denise (Via Email)
"Excellent service with the delivery. Just all the un-packing and assembly to do.....Many thanks. "
Jeanette (Via Email)
"The service was very good. Delivery was on time. The only thing I would suggest is a telephone call to say item was on its way. Apart from that I would recommend your business to family and friends with no hesitation.The mattress is wonderful. "
Vicky (Via Email)
"Thank you. I would like to confirm that I have received the item and I am very pleased with the service."
Malick (Via Email)
"I was a bit dubious buying such large items online, but I must say the customer service is brilliant. Many thanks again. "
Lisa (Via Email)
"I have to say it’s so nice to receive good customer service. Once again thank you and we will certainly recommend Wedo where ever we can. "
Paul (Via Email)
"Hi Ella, everything has arrived okay and is in good order! Thank you again for sorting this out so quickly. Your customer service has been excellent!! "
Nic (Via Email)
"True to his word Scott was able to sort out a new delivery date for me and continued to follow the progress of my order and keep me updated. I work in Customer Services myself and always look for the same service from others and I hope that you will pass on my thanks to Scott, Tom and the rest of your staff who took calls from myself and my daughter.
I would definitely recommend your company in the future as even though I still had problems with the delivery of the goods your staff could not have done more to help and were all as helpful as they could be. Maybe I am a little biased because Scott was a fellow Scotsman but he definitely went that extra mile to help and it was very much appreciated.
Gael (Via Email)
"Thanks very much for all your help, it's been a pleasure doing business with someone who is a professional at his job, who makes the customer feel well looked after, your efficiency is beyond the call of duty, I have been extremely impressed by the service from Wedo which in my opinion is down to you Tom.
I'll have a good night sleep tonight. Thanks again Tom, will not think twice if I need replace other beds in my home to contact yourselves.
Roni (Via Email)
"Again I would like to mention your customer helpline staff were extremely polite and helpful in what was a difficult and stressful time. "
Karen (Via Email)
"Great value, fantastic service. The bed we bought was great quality at a great price and the delivery was communicated via e-mail and arrived during the hours stated. Would (and Have) recommend. Thanks for providing just what we needed. "
Susan (Via Email)
"Thanks for the follow up. Yes, the slats arrived yesterday. Haven't had chance to fit them yet, but I'm sure they'll be absolutely fine. Once again, thank you for the excellent service."
Mark (Via Email)
"Thanks Tom. I appreciate the fact that you really did try to help and do your best. "
Reshma (Via Email)
" I appreciate the prompt and efficient service, thank you. "
Mark (Via Email)
"Would like to thank everyone at Wedo for help with delivery that went wrong and keeping me up to date with information on my order by phoning me each day until my order was delivered just 24 hours late in the end, thank you all again. "
Ray (Via Email)
"All received. Excellent service, thank you. "
Olivia (Via Email)
"Can I just say what wonderful customer service you guys provide, excellent manner on phone and could not be more helpful."
Caroline (Via Email)
"Thank you for keeping me informed over the last few days…I can't fault you customer service since the initial delay. "
Richard (Via Email)
"What a delight to deal with your Company. 1st Your product information is excellent, 2nd Your pricing is very competitive, 3rd Speed of reply and delivery information second to none, 4th Phone / Text / email about delivery times excellent. Many Thanks have passed your name to a friend looking to replace a bed. "
Keith (Via Email)
"I would like to thank Wedo and in particular Nicola for the excellent service that you have provided during this order and replacement part process. The communications and professionalism of your staff have been exemplary"
Martin (Via Email)
"Thank you Nicola. You do your job very well."
Laure (Via Email)
"Order placed, thanks for your help the live chat option is great! "
Mick (Via Email)
"Many thanks for your email and for all your help in this matter. The bed was successfully delivered yesterday afternoon. I have not had the chance to build it yet but sure it will be fine. Many thanks. "
Jonathan (Via Email)
"Hi Tom, Just to let you know the bed bracket arrived this morning, thanks for your prompt attention and help in resuming the problem. We will build the bed tomorrow with much appreciation from our son as he can finally get his mattress off the floor. Many, many thanks again."
Anthony (Via Email)
"Thank you for your efficient service and delivery, we are pleased with the bed and mattress. The delivery team CW12 were very professional, and efficient and helpful. "
Maureen (Via Email)
" The mattress has arrived and I appreciate both your personalised note and it was great to be able to track the delivery on XDP's system so my Mum (the recipient) could arrange her day accordingly. "
Heather (Via Email)
"Thank you for you continuous communication and I can't wait to use my new bed! "
Stuart (Via Email)
"Thank you very much, you've been a great help. Much appreciated."
Rosa (Via Email)
"Great service and lovely mattress. Thanks. "
Julie (Via Email)
"Just to say a big thank you for all your help, we will be making this order by end of the weekend.Thank you."
Kim (Via Email)
"Yes the bed arrived, finally! :) Thank you for your service throughout this time and for trying your hardest to keep me informed. "
Olga (Via Email)
"I’ve ordered one bed from you guys and received it today, it’s excellent so I've decided to cancel with another company and order with yourselves again. "
Amdrew (Via Email)
"Hi Scott, Thank you it is very much appreciated and exceptional service."
Jill (Via Email)
"Thank you, person who took my phone order was polite and efficient, bed and mattress came when you said it would and are good quality. Many thanks."
Penny (Via Email)
"All sorted, many thanks for your excellent customer service. "
Anthony (Via Email)
"I sorted it all out! Thank you immensely for the detailed response."
Mariolia (Via Email)
"I have just received the remaining parts thank you so much, you were a great help and very efficient! "
Heena (Via Email)
"Last night, I managed to build my sons bed, I will certainly be writing a review, I'm soooo pleased with it, I would definitely recommend it to anyone, as well as Wedo beds, you work for a V good company. Thank you so much for being you, & helping me! "
Sal (Via Email)
"10’s across the board, I’ve already recommended you. "
Mrs McKechnie (Via Phone)
"10's all round!"
Chris (Via Phone)
"Lucy, thank you for all your work on this. I have received the brackets and have fitted it to the bed so it now works perfectly. I’d just like to say thank you once again for your help and the great customer service you have provided"
Tom (Via Email)
"Thanks for the great customer service. It made such a difference to be able to communicate swiftly and be updated regularly. "
Melissa (Via Email)
"That’s great thank you so much for your kind help support and patience. You are a huge asset to Wedo, and I honestly hope they know that. Thank you once again."
Saima (Via Email)
"Thank you for letting me know, thank you again for all your help! You’re a star Rebecka! "
Sophie (Via Email)
"Thank you so much, that is so kind of you for understanding…I hope you have a wonderful day and thank you so much for your excellent customer service."
Shirani (Via Email)
"I'm really pleased with the product I purchased and will not hesitate to recommend you to my friends and family :) "
Mankun (Via Email)
"After a mix up with my delivery Tom couldn't have been more helpful and apologetic, this is rare to find in customer service these days, a hand written apology card.
Thanks for taking ownership of my problem Tom, and seeing it through to the end, this has ensured instead of slating the company, you have restored my faith, and I would recommend you to friends and family.
Christopher (Via Email)
"Thank you for your email. Your customer service department has been excellent in prompt replies to my emails. "
Steven (Via Email)
"I'm really pleased with the product I purchased and will not hesitate to recommend you to my friends and family :) "
Matt (Via Email)
"I am very happy with both beds and I will be happy to recommend Wedo to my friends. I can honestly say that it was your level of customer service which drew me back to Wedo to buy the second bed"
Irene (Via Email)
"Everything went very well. The delivery was on time and the bed was as advertised. I am really happy with this bed and mattress which in my opinion is definitely value for money.I have already recommended your services to friends."
Colene (Via Email)
"I wouldn’t hesitate to shop at Wedo once again if there was a need. Thank you once more for this satisfactory resolution"
Steve (Via Email)
"Mattress collected at 09.00 hrs and new mattress delivered at 10.30 hrs! Fantastic service! Will certainly recommend your company. Many thanks once again. "
David (Via Email)
"What wonderful customer service! Thank you so much for the note and voucher you sent me, It really did brighten my day, you dealt with everything efficiently. I really appreciate the time and effort you gave my situation. Many, many thanks again."
Anna (Via Email)
"David, thank you so much for all that you have done. I appreciate very much the extra effort, above and beyond you job remit. Once again Thank You! "
Sally (Via Email)
"Bed arrived today, (Tues, as stated), it's absolutely lovely, just as described, I am so pleased. Very easy to put up, I did it myself, so it must have been! All component parts present and correct. Thank you once again for all your help, and I wish you all much success at Wedo Beds."
Anonymous (Via Email)
"Bed delivered and installed. Many thanks to you and your colleagues for following up. Very happy with the product."
Rana (Via Email)
"This is a message for Deborah. Thanks for your reply regards my questions about delivery of a 6ft krystal headboard in antique brass. Very helpful. Thank you. As a result, I have just ordered one. "
Steve (Via Email)
"Tom was able to defuse a possibly very difficult situation. He always did what he said he would do; kept me informed of what was happening; and rang when he said he would. It is very rare to find such exemplary customer service in this day and age. I applaud him, and would like to say that he is a credit to your company. "
Patricia (Via Email)
"Like your personal service approach - good job!! "
Rowan (Via Email)
"Just want to say thank you and the customer service is great!"
Sophia (Via Email)
"That’s great stuff, Tom. Thanks for all your help with the issue. Been excellent customer service."
Gareth (Via Email)
"I just wanted also to say that although I have had problems with your product your customer services are the best I have ever experienced. Honestly! I cannot fault any of you for your professionalism, efficiency and politeness. Not often now you experience such top service and I will be recommending you to my friends and family.
Your previous emails are still on this email and you have contacted me so many times to keep me informed at every stage and I really appreciated it all. You kept me totally in the loop and I felt that you were working to get my problem resolved quickly and efficiently. Thanks.
Show this to one of your managers as you all deserve a pat on the back."
Rachael (Via Email)
"The mattress arrived from TNT on Saturday morning and I am very happy with the quality of both bed and mattress.
I appreciate that things can go wrong but it is the actions taken by a company when those things go wrong that determines the level of customer service and whether you would use the company again and I thank you personally for your excellent customer service throughout the last week.
The way you have taken responsibility for the problem and chased around to find a solution has been outstanding and I hope you will pass this email upwards within your company so they can also acknowledge the service you have given. We are quick to complain about bad service but not always so quick to give praise for a good service so a big thanks to you."
Sue Cook (Via Email)
"Just like to say a HUGE thank you for delivering our bed so quickly – ordered Saturday, here Tuesday lunch time. You will be highly recommended to anyone I know talking about a new bed."
E. Stewart (Via Email)
"We are so happy with the service received at Wedo, and in particular would like to say a big thank you to Nicola for all her help today. Because of fantastic staff like her, I am now looking to purchase another bed from yourselves for my son."
A. Reid (Via Email)
"Just a very massive, huge, big, grand thank you for all your efforts. The mattress and the bed frame are both amazing and both my partner and I have had the best nights’ sleep ever in our new bed. Without Tom’s expertise and input, I would never have chosen the mattress Tom steered us to.
Both Sam and Tom have been fantastic and a credit to your company. Even though we had problems with the delivery of the mattress, Sam kept us in the loop, even when it must have been awful for her to ring or email with bad news.
They both deserve huge commendations for their customer service. I would not hesitate in recommending your company to others. Thank you Tom, and thank you Sam. Many, many thanks again."
E. Vowles (Via Email)
"Many thanks for the incredibly good all round service. Delivery was exactly as promised, I still find it hard to believe next day delivery for a bed. Customer service was helpful and polite and the bed is very good value for my money."
N. Scott (Via Email)
"I received the bed today; and I must say that I am very, very pleased with the quality of the product and attention to detail with the labelling of the components. Your customer service was excellent too. All in all I am a very happy customer!"
J. Doyle (Via Email)
"Again many thanks for all your help it was nice to have your good customer service."
B. McEvoy (Via Email)
"Your service has been brilliant, and I will be recommending you to everyone!"
Rachael (Via Phone)
"I would like to thank you for the excellent service and prompt delivery in relation to the items I ordered. The divan base arrived on Wed (4th) Sept and the headboard the day after (Thurs 5th). I am very impressed and will definitely recommend your Company to others and order from you again in future."
Kirsty (Via Email)
"Just to let you know that bed and mattress delivered and everything is wonderful. Thank you to all your team for a quick and great transaction."
D. Dawnson (Via Email)
"Thank you for your rapid reply and great customer service, I thought it was going to create mayhem! It's a refreshing change these days, thanx again."
J. Seagrave (Via Email)
"Thank you for delivery yesterday…the bed has been assembled. Once again, thank you for your fantastic service."
A. Adegbembo (Via Email)
"Thank you for your help, your customer service is the best I've ever dealt with."
R. Parker (Via Email)
"Thank you for you very prompt response it is so very rare for a company to have such excellent customer service."
A. Kelly (Via Email)
"Thank you so much for your wonderful customer service it's very much appreciated."
J. Stephen (Via Email)
"Hi Rebecka, thanks for your last email, we've put second bed together and its great! Thanks for your great customer support dealing with the problem we had"
K. Dow (Via Email)
"Thank you very much for your help with our bed delivery, I collected it today and it looks great. We really appreciated your help and patience with resolving the pick up, and are really pleased with our new bed."
J. Anderson (Via Email)
"Just like to say a big thank you for your excellent service and help in sorting the headboard out it makes a real pleasure doing business with real genuine people"
Robin K (Via Email)
"Brilliant service! Thanks so much."
Robert G (Via Email)
"I just want to say thank you for an excellent service. First class ordering product and delivery. "
Samantha (Via Email)
"Thanks so much for sorting everything out so quickly for us, my wife is delighted with the purchase and we're both sleeping much better now. All your customer services team have been exemplary in their manner and advice, a credit to your company."
Mr Hartley (Via Email)
"Thank you very much for sorting this out and so quickly, really do appreciate"
G Williams (Via Email)
"Thanks very much for the great service.Nice to have something sent out and delivered when it is promised"
Brian Hornby (Via Email)
"I am very impressed with the efficiency and courtesy shown. I had occasion to be in contact both by phone and live chat and in each case my enquiries were quickly sorted out
If only all online companies were the same .I will definitely use again and highly recommend to friends."
J Bevan (Via Email)
"This is great customer service thank you for your flexibility and understanding. I will defenitely be a repeat customer"
Alexendre Al Khawam (Via Email)
"Many thanks for your email..Amazing customer service!"
Lindsay Stacey (Via Email)
"Ordering, by telephone, was fine! Goods were as described on your website and value for money."
J Ford (Via Email)
"Just had to drop you a line to say how impressed we are with the service we have received.
The whole experience from web site to receiving the item, (exactly as described) not to mention the quality and value for money has been excellent.
We will recommend and use you again."
Simon (Via Email)
"I must say that I am truly impressed with your response to this situation and to the action that you have taken as a consequence."
Mike Newby (Via Email)
"Great range of beds and really simple to use site. One of the easiest online purchases I have made. Good work guys!"
Mr Tulse, Weybridge (Via Email)
Just wanted to thank you for the fantastic service we received following our recent order. It arrived before we had even received an email to say it was on its way.
It is exactly as described and we are delighted with it. We will certainly recommend you to friends and family.
Melinda & Kevin Mott (Via Email)
"I received excellent service from your customer services team who were extremely helpful. I was unsure about which mattress would be suitable for the bed I chose but they were able to point me in the right direction and I ended up spending less than I intended, which is always a bonus. You need to give them all a nice holiday, they really make the difference to any company."
Nelly, Cardiff (Via Email)
"Just had to write to say a big thank you for the fast and efficient service your company gave to us, the ordering was so easy had a question following day contacted customer services they dealt with my enquiry immediately, delivery brilliant ordered Sunday delivered Tuesday.
Would I use you again definitely. "
Eddie Parsons (Via Email)
"Just want to thank you and especially the customer services team for getting my bed to us so quickly. I was struggling to find a bed in time for my mother in law coming to stay and the guys in customer service pulled out all the stops so I got it in time. Saved my bacon! The bed is very good quality and had really simple instructions to put it together which is also a nice change! So thanks again and next time we need a bed I'll be back."
Mrs Shenton, Huddersfield (Via Email)
"I like the fact that you do not sell our personal details to anyone and only use our telephone number for delivery in case of problems. Therefore I would recommend and use your company again"
Ben SW, Chichester (Via Email)
"Your site is really easy to navigate and I like the fact that there aren't so many options I don't know where to start. The selection is spot on and good prices too. I was also extremely impressed by how quickly it was delivered, it said next day and the bed was actually at my door by 11am the next day, which never happens usually."
Samir, Norwich (Via Email)